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Frequently Asked Questions

Scuba diver underwater giving "ok" hand sign.

Have a question about Underwater Scooter Pros?

Dive into these FAQs for the best visibility on how we operate! If you need a dive buddy to go over anything, don't hesitate to Contact Us.

Question Categories

Tap one of the sections below to jump the page.

  1. Ordering and Purchasing
  2. Shipping
  3. Exchanges, Returns, and Refunds

1. Ordering and Purchasing FAQs

How can I get in touch with an Underwater Scooter Pro?

We can be reached in a few different ways.
You can reach us via the Live Chat button on the bottom right of your screen, WhatsApp, Phone Call, Instagram Messages, and Facebook Messenger.
If you're using the Shop App, we can be reached using the live chat feature on our shop's page: Underwater Scooter Pros. Please note that if you do not have an account on Shop, we may not be able to communicate.
Want to email, call, or text us directly? Please use our Contact Us page.
Lastly, our social media handle is @underwaterscooterpros and direct links to us are below.


What forms of payment do you accept?

We accept the following forms of payment listed below.

  • Major credit cards (VISA, Mastercard, American Express, Discover, Diners Club)
  • Shop Pay
  • Shop Pay Installments
  • Apple Pay
  • Google Pay
  • Meta Pay
  • PayPal


Can I finance larger purchases?

Yes, absolutely! We offer easy financing through Shop Pay Installments in partnership with Affirm.


Do you offer any discounts on underwater scooters?

Yes, we sure do!

- All available promotions and applicable discount codes can be found by tapping the 🔥 widget at the bottom of your screen.

- First time here? Upon entering our store, there is an email newsletter subscription form that will pop up. By entering your email and agreeing to let us send you exclusive discounts, sales, and updates, you will receive a unique one-time use 5% discount code that can be used on your first order.

- We salute our Military, Veterans, First Responders, Government Employees and Teachers! Head over and get verified on our GovX ID Page for a unique discount code.

- In addition to these discounts, you can view our Underwater Scooter Sales Corner for all other individual items that are currently on sale.

- We also have a Price Match Policy should you find your underwater scooter is cheaper somewhere else, after you purchased from us.


What is your underwater scooter Price Match Policy?

If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know and we will refund you the difference.

Additionally, if you order an item from us and find that the price of that item has decreased within 30 days of your purchase date, we will refund the difference there as well.

To initiate your price matched partial refund, please reach out to us at info@underwaterscooterpros.com with the product information in question.

**Please review our Price Match Policy for further information.


Is it safe to purchase my underwater scooter through your site?

Yes, we take your privacy and information seriously. Please view our Safe and Secure Shopping page for more details on internet purchasing safety.


2. Shipping FAQs

How long will it take for my underwater scooter to arrive?

In most cases, processing can take around 1-2 days and shipping can take around 3-7 business days. These times could vary pending order volume, time of day ordered, if you ordered on a business day or not, and the brand/product ordered.

Please review our Shipping Policy for more detailed information regarding shipping times.


How do I track my order?

Upon fulfillment of your order, we will send you a tracking number.

You can enter that number in a Google search bar for automatic tracking, or you may also track your order using this global tracking site: 17Track


Do you ship internationally?

No, we do not ship internationally at this time, but may be able to make arrangements for specific underwater scooter models.

We currently only ship to the lower 48 states within the United States.

We do not typically ship to Alaska, Hawaii, or APO/FPO addresses, but there are some exceptions. Please Contact Us if you have questions regarding this.


I didn't receive my order, what do I do?

We encourage you to track your order by copy and pasting your tracking number into a Google search bar, or by using this global tracking site: 17Track

If your order says it has been delivered yet you do not have it, please Contact Us with your order details immediately so that we may further investigate.


What is the price for shipping?

We offer a flat rate shipping price of $10.00 on all orders under $100, and FREE shipping on orders $100 and over.


3. Exchanges, Returns, & Refunds

What is your policy on returns?

Please review our 30-Day *Hassle-Free* Return Policy 


Can I exchange an item?

You can exchange an item with a higher-priced item or the same item.

There are exceptions to this and what items may be returned. The most expedient and cost-effective way to get your product exchanged would be to return the item and purchase the correct item.

Please review our detailed Returns and Refund Policy for further information.


Can I cancel my order if I change my mind?

Orders may be cancelled prior to shipping. If the decision has been made to cancel, please contact us within 24 hours of having placed the order. Terms and fees apply to cancellations.

Cancelled orders are only accepted via email to us at: info@underwaterscooterpros.com

For more information, please review our Return and Refund Policy.


Are there any return fees?

We do not pay for return shipping, and we are not responsible for lost packages by the carrier used.

We always recommend making sure you receive tracking information for your return. Return shipping should be insured and is non-refundable. If you do not insure the item, you incur the risk of a lost shipment or any other shipping issues.

**If your return is because of an error of ours, you will not be responsible for return shipping.

**In some cases, we may pay for the shipping and create the label for you. In these cases, the shipping fees we incur will not be included in your refund.

Please note that some items will incur additional restocking/restoring fees.

Please review our Return and Refund Policy for more information.


Are there any products that cannot be returned?

Yes, please see the current list of items that we do not accept returns for below.

- LEFEET Batteries

Sales on these products are FINAL. These are non-refundable once delivered. If there are obvious signs of package damage, please do not accept delivery.

- Digital Gift Cards

Our Underwater Scooter eGift Cards are non-refundable.

- Merchandise

We do not offer returns on any merchandise. 

Please make every effort to ensure you order the right sizes for clothing and accessories by reviewing the provided sizing charts.

The exception to our non-returnable merchandise policy is if the products received are damaged, defective, or the quality of print or item itself is blatantly poor. Based on the circumstances, we will work with you to make it right.